They were friendly, the price was a bit high but otherwise everything went well. I went in to get my brakes changed, but because I haven't gotten them changed in so long I also had to get the rotors changed as well, and it ran me up about $1000; $993 to be exact. But they worked with me, and I only got the front rotors and brake pads replaced which brought me to a grand total of $443. All in all it was a pretty quick process and they were very friendly to me. I will definitely be back.