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  • I had an okay but not great experience with stylist Sarah. I asked for some natural-looking highlights. The results near my face were very light, almost white, and somewhat streaky. It doesn't look good. The haircut was fine. It's my least favorite haircut of the last few years but I'll put some blame on myself for that for not coming in with a clearer idea of what I wanted. For what I got it was executed fine, just fine. I had to clean up a few spots myself when I got home. I'd go get another haircut immediately but a) it's pretty short already, and b) a second haircut isn't in my budget. The price at checkout was also higher by $40 than what I had been quoted when I made the reservation. She had added more highlights without asking, and had added a toner wash when she wasn't happy with the color of the highlights - she did ask me if I wanted the wash, but she didn't show me what the color was like and didn't tell me there'd be an extra charge. I wanted to like this place, but I regret going and I won't be going again. I wish I would have spoken up more at the end of the visit. I did tell her that the highlights were a lot lighter than I expected, and she responded with an explanation of 'why that's great!'. I should have been clearer that I didn't like them, but it didn't fully sink in until I had a chance to look in the mirror at home.
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