The food was excellent! The layout was a little confusing from the moment that you drive up. We sat ourselves and upon looking around noticed that you actually have to go up to the counter to order. At first glance of their paper menu I was a little disappointed. We were able to order off of the lunch menu thankfully. After we sat down is when we noticed that there actually was a greeter that meets you at the front door. We also noticed that the greater was handing out 2 menus to people when they came in the door. That might have been nice to know since the first menu we saw left a lot to be desired. It took about 15 minutes to get two sandwiches, which didn't become frustrating until we noticed that the people that came in after us were already served and eating. I would be willing to try this place again, hoping that it was just a fluke. I did notice that the people that were around us were getting good customer service. The food it what saved the experience for me.