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| - Unless this location is close to you and you know exactly what you want to purchase beforehand, don't bother coming here.
First of all, the customer service is horrible. Probably the worst I've ever come across. I don't expect royal treatment or anything, but every time I go in I'm not greeted, no one asks if I need help, and if I DO happen to ask for assistance, they act as if I'm wasting their precious time.
One of the associates there is consistently rude (I shop at Sephora enough to notice). I don't know her name, but she's older and wears glasses. Once, I was curious about a lip gloss, and there was only one left in stock but had no tester. I tracked her down and asked if they had a tester that I could try because I couldn't find one. She said, "Well I obviously can't open that last box for you just to test it," and walked away. Another time, I came in to return something without a receipt and got the same treatment. She said she couldn't find my purchase in my order history and wouldn't take it back. I went online and checked my Sephora account, and it was in there, plain as day. Took it to the Town Square location and they refunded me without question.
Also, their stock is horrible. They take forever to receive new items, have a small selection of things, and all of the popular items are pretty much always sold out.
So, if it's absolutely convenient for you, I'd suggest it. Otherwise, make a trip to the Town Square or Forum Shops location.
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