I had been going to the salon for over a year. I found that my stylist was less than creative and seemed less and less interested in what I wanted. During my last visit, I had a color done - and I believe it was left on too long and the incorrect toner was used as when I got home I noticed my hair was toner green. When at the salon I mentioned my dissatisfaction with the color and was told "this is what we've always done"...that may be so, but something went off the tracks somewhere as my hair has never been so dark or toner green looking! My stylist (term used loosely) was fine if I just wanted a trim, but if any creativity was called for, I was out of luck. Have found another stylist (who is actually a stylist) and will be going there from now on.