I really should give this place a N/A or zero star since they never bothered to show up for the appointment. We were given a TWO hour window and just waited and waited around. Every other company we have contacted for a quote has managed to give us a specific time to expect them. Shame, since there are so many good reviews that seemed promising for our full home renovation. But perhaps I should've known from the text message communication I received and the time window we were given (which I generally associate with cable companies, not a design firm) we weren't really dealing with true professionals.