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About: http://data.yelp.com/Review/id/EWjTWqPRbG_hI87-OhCOXw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-05-23 00:00:00 (xsd:dateTime)
itemReviewed	Costco
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	On Friday 05/19/17 I submitted a refill request using their automated telephone system. The auto attendant told me that the prescription would be ready the following day, so I went in on Monday 05/22/17 to pick it up (since I had enough of my previous prescription to last through Monday). They told me that since the prescription was a controlled substance that the necessary wait time wouldn't allow me to pick it up until Tuesday 05/23/17. While I understand that the pharmacy cannot and should not violate laws or policies governing the distribution of controlled substances, the automated system should not make promises that the staff cannot fulfill. When I called to express my frustration with the situation I was told by an otherwise polite, professional person named Kirsten that the pharmacist had told her that they would be sure to have it ready on Tuesday. While I appreciate Kirsten's calm, professional demeanor - especially when dealing with an upset customer - the pharmacist's reaction to my situation (which was basically to do nothing) is insulting and frustrating - especially considering that I require that medication and this is the first time I've ever had a problem with getting it filled within a few days. I was also advised by Kirsten that unfortunately their phone system is so old that it makes mistakes like this. That would be one thing if Costco were a mom n' pop type of retailer, but their stock price closed today at $172.40 so it's a bit frustrating that they don't see fit to invest some of their profits into systems which can actually handle their business, and using that as an excuse is altogether pathetic and unrealistic. Clearly Costco will survive without my membership, but I will never shop at Costco again thanks to the pharmacist's refusal to even apologize for their system having screwed up. No problem, off to CVS I go. Goodbye, Costco!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jim

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