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| - After the first review of Twin Peaks, here is an update:
The food has really improved with new items on the menu.
The management has changed and things are a lot better than they were before.
Overall, I recommend Twin Peaks as long as they keep up the changes.
Original review:
I came yesterday with my fiancee and we are regular customers. We would give a solid four stars if we didn't have the bad experience last night.
There are several servers we know after coming quite often and it is just a shame we cannot ask to be served by a server of our choice. We have had great experiences but last night...
The service was simply horrible. The server didn't care about us at all, would barely make eye contact, and was more interested in chatting with a few guys only on other tables taking selfies. I had to ask 3 times if we could change the channel of the TV right next to us so I could watch the Women World cup soccer game between USA and Nigeria. I lost 15 minutes of the game before being able to watch it. I finally got it changed after asking one of the servers we know from our previous visits.
A lot of people were there as well for the Basketball game and one of the managers was more interested in seeing us leaving as soon as possible by turning around a couple times and saying out loud "No, 13 is still here!". We ordered food and beer but we totally felt pushed and ignored.
At the end, we complained to the manager who kept saying "Oh... Really!" multiple times as if we were lying. Then he said, "I took care of the check for you", no discount, nothing, barely apologizing. That was very rude.
The food has been a great reason we came to Twin Peaks. This has not changed but other places serve great food as well!
Better management is needed when it comes to serve customers who are not just a bunch of guys who will leave a big tip because they had a good chat with the server.
By the way, we usually give decent tips (10 dollars is the usual) but last night, our server didn't deserve a penny.
Couples are customers as well!
David, the previous manager would have never let that happen...
Not sure at all we will come back. But for sure, the experience last night was one star only!!
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