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  • Put simply, the owner is miserable to deal with. He doesn't seem to have a great deal of respect for women either. My wife and I tried to rectify a mistake made by a Terry's mechanic with the owner (Will Sparks). Upon visiting the shop to do this, Will lacked the decency, courtesy and/or professionalism to shake my wife's hand, look her in the eye during our conversation, or simply say "hello" to her upon our arrival. Oddly enough, he had no difficulty shaking my hand or looking me in the eye. I had previously interacted with Will while picking up a vehicle before, not knowing that he was actually the owner of Terry's Car Care. During that visit (earlier this summer), Will took the liberty of sharing a joke that began with: "We like to say if it has tits or tires..." (You should call him and ask for the rest of the joke, because I stopped listening.) Long story short (and it would be a very long story), we are done with Terry's. Will was unable to do the right thing and pay for the damages caused by the erroneous repair performed by one of his employees. Aside from the misogynistic behavior, he is quite possibly the most rude and manipulative human being I have dealt with in any walk of customer service. Terry's actually charges more than each of the two dealerships we have since had services performed at (timing belts, alignments and oil changes). You're not getting any sort of deal having your repairs done here. Go elsewhere!
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