Contacted Scott to help my sister-in-law about getting to the bottom of a horrendous roof leak caused by improper installation of solar panels to heat the pool water followed by an improper sealing. Scott not only diagnosed the problem, he gave her enough detail (including reasonable cost estimates) to enable her to make sure the responsible parties had no choice but to "step up" and do the right thing. This included uninstalling the panels, fixing the roof and re-sealing it and then re-installing the panels-- all at no additional charge! The investigation charge was peanuts in comparison to the monies saved along with the stress relief of knowing enough to get it done right!