We just bought our second lightly-used van from Baierl. To be honest, it was the quality of the car and the amazing deal (found it online) that brought us to Baierl -- both times. But once we got there the salesmen (first Dan then Randy) were straight shooters, no BS, just helped us close the deal and even helped us nip and tuck a little to tweak them. I feel very comfortable talking with them and never felt pressured. And this following some very bad experiences elsewhere (vehicles wouldn't start or keep running, kept waiting, asked to come back after they fixed something). And to top it off, when I called ahead about a van, the first time it was standing by waiting for me to test-drive... The second time? It was on the show-room floor. We were thrilled.