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| - My storage unit #C353 leaked in November. I reported the issue to management on November 24th and filed an insurance claim the same week. In order to complete the insurance claim, insurance requested an explanation of why the roof leaked and what's been done to fix it. The insurance rep and I have requested this information from the site manager (Porshia), the District Manager (Alex Felix) and the General Manager (Sharon Dallman) over 20 Times since November. It's now February! Management is VERY difficult to work with. They don't respond to calls, voicemails or emails and they are unwilling to offer an explanation of what actually happened. At first they blamed the water damage on a missing bolt in an exterior sign. Please note in the pictures, the exterior sign is below the roof line and unit C353 is on the top floor. If water came from a missing sign bolt, it traveled in the wall, up the wall and across the ceiling to the center of the unit. Not likely!! This was a bogus 100% false explanation.
Next Alex said that they don't know what truly caused the leak and that the roof had been looked at and repaired however he was not willing to provide a report (or ANY written documentation) from the roofer who "repaired" it or anyone else. Getting anything in writing is impossible. How do you fix something if you're not sure what was broken? Also, if it was truly fixed, why is that a secret? An experienced licensed roofer will be able to find the leak, fix it and offer a professional opinion on what happened. That's all we've been asking for. So far Alex and everyone at Public Storage have been unwilling to provide any documentation showing that the roof has been properly looked at and repaired. It's shameful!
In addition to property damage, as of February 8, 2018 the inside of the unit has not been repaired (even though Alex said it was fixed) and management has still not confirmed whether the leaky roof was actually fixed. If not repaired, water damage can lead to mold and fungus which cause serious environmental and health hazards. This is a serious health risk that anyone entering or storing property at this location should be aware of. Especially if your unit is close to C353. It's the unit with the red lock on it. The unit should be repaired, any mold should be removed by a professional and air quality testing should be done for the safety of everyone entering or storing property at this location.
Again, I notified Public Storage of this leak on November 24. They have had over two months to fix the leak, repair the damage and prevent further property damage and potential health hazards. If further damage and/or health issues are caused by the non-responsive inaction of the management at this location, I believe Public Storage should be responsible. Why should insurance pay for something that Alex/Public Storage could have easily prevented? If there is a known issue, Public Storage has an obligation to act in order to prevent further damage. This is specifically for anyone storing property near unit C353. That's where my leak was. Check your stuff. If damaged between November and now, Public Storage had an opportunity to prevent it and instead they ignored it.
Everyone storing property at this location should be aware of how management operates in case you need to file a claim or work with them in any capacity. You should also know that there are potentially serious health and environmental hazards from water damage which will only get worse until the roof is properly repaired.
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