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  • I should have Yelped before I went. I went on 2/29/16 and purchased a sectional sofa. I was very particular about the diagram of the sofa because the room is relatively small. I was told that the correct configuration was ordered. The salesperson, Jeanne, had taken the time to draw out the correct configuration on paper. Naturally, there was a wait...of three weeks...for the sofa and when it arrived on 3/19/16...IT WAS THE EXACT OPPOSITE CONFIGURATION of what I had wanted. I tried to explain to the delivery man that it was wrong, but he told me he wasn't going to wait because he had 15 other stops after me. Naturally, I called the store and asked for the manager. The receptionist wanted to query me for 10 minutes and then finally told me someone would call me back. I wanted the MANAGER, but instead, the salesperson called me back. To add insult to injury, mispronounced my name (like waaaay off) and even when I gave my phone number about five times, she repeated it back incorrectly. I then called Corporate and was dumfounded to know there is nothing they can do because each Ashley store is individually owned and operated. It has been 24 hours and NO ONE has called me back. I did call my credit card company and put a dispute on the charge. Maybe once that happens someone will listen. Would NEVER go there again!
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