Went into this place yesterday to pick up lunch for the office. My dad recommended it and it wasn't too far from work so I thought i'd give it a shot. I placed my order and got my food relatively quickly (to go).
Much to my dismay, when I got back to work the order was COMPLETELY wrong. Our two burgers and onion rings somehow turned into a burger (not even the right one), a chicken sandwich and fries. I gave them a call because I didn't have enough time on my lunch break to go back to get the right order. I explained the situation to the manager who said I could come back that day or the next and they would replace the order for me. I told her I'd be back same time tomorrow to try it again.
Went back in today and saw the manager as I walked in running orders to customers. She remembered my call and got my order started right away. I placed a couple more orders for other co-workers and she offered me a 50% discount on the new orders, which I didn't ask for and appreciated. They still got my order mixed up with someone else (which is what I imagine the problem was yesterday as well), but I caught it this time.
Anyway, enough about that. The food was good. I got the Jalapeno Burger and it was pretty spicy, but the flavors were good and the quality of the ingredients seemed above par for most fast food. The onion rings (which are the source of much debate in the reviews apparently) were okay. My advice: try them and see if they're for you. Definitely better than the fries though. My boss said the Pastrami sandwich was great as well.
Bottom line: It's a new restaurant, orders are going to get mixed up and the employees don't know the menu very well yet. These are problems that (hopefully) will go away after a few weeks. Management was more than accomodating when it came to fixing the mistake, so I'd still say the service was good. The food is good and I will definitely be returning. Just make sure you check your orders before you leave.