I am very disappointed with DirecTV's customer service, or rather, lack of customer service. We switched to DirecTV last year, and had to call their Customer Service department yesterday regarding a billing issue. After being on hold approximately 20 minutes, "Mo" came on the line. My husband explained he needed to talk to someone about a billing concern, and Mo decided the most professional and efficient way to handle the call was to hang up! My husband called again and gave up after being on hold another 20 minutes. I cannot find a way to contact DirecTV via email. Does this company not understand the meaning of customer service?