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| - I was torn between two and three stars here. I gave them a generous three, because they have the ability to be great, they just aren't.
First, lets start with the pizza. I've never had it by the pie and if they make their pies from scratch when you order they're probably great. They make an excellent NY style crust and their sauce is perfect. They have a number of specialty pies on the menu and a great selection of toppings if you prefer to build your own.
If you're ordering by the slice, you can add any toppings you desire. They pile them on a pre-made slice of cheese and reheat it in their oven. Now this is how most NY style pizzerias serve up slices, but there's something about the way Roman Candle does it that just doesn't turn out right. I think they overheat them - either when cooking them the first time or when reheating, or both.
On three recent visits to the Willy Street location:
1. I ordered a slice to go. When I got it home (about a three minute drive) and opened it up I discovered that the cheese was basically rubber. Definitely overcooked and inedible.
2. Last week I stopped by for a couple of slices. I was planning on dining in. Now, when you walk in there's no information on whether you should seat yourself or wait to be seated. No one greeted me, so I went to the counter where there were a couple of people ahead of me. When I was greeted by the woman at the counter she took my order, then when I explained I wanted it for here, told me that they have table service but she took my order there anyway. I added a tip onto the charge slip, before I had actually received any service - which was clearly a bad idea.
OK, I grabbed myself a cup of water (from the service area, I'm pretty sure) and took a seat. After waiting at least 20 minutes and seeing the couple that came in after me receive their food I flagged down the waitress and asked if my slices were done. After mumbling that it was probably taking longer because she had taken my order at the counter she went back to the kitchen and reappeared a moment later with my order in a to-go box. It had been sitting completed for who knows how long, waiting. She did ask if I wanted a plate instead of the box since the kitchen had packaged it to-go, but I didn't see the point by then. One slice was nicely warmed, the cheese still somewhat gooey, while the other was a bit overdone. Both were a little on the cool side at this point.
3. A couple of days ago I decided to give them another try. They're kitty corner from Mother Fool's coffee house, which I love, so I was in the neighborhood again and hungry. Again when I entered, no one greeted me. I once again walked up to the counter, hoping to score a seat, but when no server appeared after I few minutes I decided to seat myself. After waiting in the booth for another few minutes, a server came by to inquire if I was dining in - looking a little confused by my appearance. Once we got that squared away she was very attentive. My slice appeared quickly, once again over-done, with the garlic clumped in small mounds across it, not distributed evenly.
I keep wishing the pizza/service could be better - with their crust and sauce they could really shine! Sadly, that hasn't happened yet.
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