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  • It frustrates me to leave this type of review due to the good start to the experience I had with this company and Omar. I left work to review my goals and expectations for the work being performed and future projects needed. We agreed that Chávez Lawncare would be able to address the concerns I had and would provide a quote. The first step was a clean up to get the yard back to a great aesthetic point and then more in depth projects could be addressed. I forked out $260 for general yard clean up with the removal of 1 bush and 1 extremely small palm. I had previously informed Omar that my top priority was cleaning up the rocks due to years of no one previously tending do this issue (we just moved in in april) he agreed that by raking and blowing this issue would look much better and have quite an improvement. I came home to the rocks not even touched and although the other basic clean up and haulaway had been addressed I was still left with the same untouched debris matted down into my rocks with absolutely no effort shown at all to improve the concern. I politely reached out and also included pictures of my concerns with the quality of workmanship and was met with a disrespectful and flat out rude remark in return. I hired a "professional" to help with my yard, forked out hundreds of dollars, and when something hadn't been addressed and I asked about it I was met with a lack of pride in workmanship and rude comments. The response I received was..."I'm afraid you are expecting something too perfect. Don't want to be appear rude. But we went above and beyond to deliver the best results possible. The amount of the debris that was removed exceeded anything I expected. This is what I was referring to when we had our conversation. It's practically impossible to remove every last bit of debris. My apologies if I didn't explain it better." 1.The "conversation we had only talked about how improvements could be made. 2. I can post pictures of any square foot you would like to see where absolutely no attempt was made to improve the quality of the rocks appearance. 3. I hired a professional to do a job and paid a premium to have it done. It sounds to me by this response that because the debris removed exceeded your expectation you decided ehh I'm done, that's all I'm going to do. Which sounds much more like laziness and poor work ethic... All I want is for the work to be performed at a level that represents the value I invested my money in if that cannot be attained then I suppose this will just stand as a review warning others of the possible issues you may encounter.
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