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  • Worst experience ever. Not what I expect from a Sam Fox restaurant. We got there around 8 pm on a Monday night. The hostess was going to sit us right away but we then asked if we can try to sit outside. She said it was first come first serve. We thought we could try it outside since the misters were on. Once we got out there and sat down for 2 mins (we didn't even have time to order a drink), we decided it was way too hot. We went back inside and the hostess told us in a very unpleasant manner that it now would be a 25-30 minute wait for a table (even though the place was empty and there were clearly various 6 top tables available). We didn't want to wait 25 - 30 mins so we decided to go back outside and literally sweat it out. Waiter was very friendly and attentive - he was the best thing about the night. We got our drinks and order our apps - wings without nuts since one our friends had a peanut allergy. Guess what we got? Wings with nuts sprinkled all over. They got sent back and new wings came out. We then ordered our food. One of the plates was the grill cheese sliders - we asked to have it without bacon and tomatoes. Guess what we got? Grill cheese with bacon and tomatoes. That also got sent back and the kitchen argued that the order was right. The waiter had to prove himself with the meal ticket. Meanwhile we are still sweating in the 100 degree outdoor patio and the 6 top tables inside are still empty - actually no one ever sat in them at all! When I finally complained to the Manager she apologized and took 35% off the bill. I honesty think at this point the dinner should have been comped. We should have had to pay for the drinks but the food should have been taken off the bill. I was looking forward to experiencing this place since I heard so many good things about it and it was a huge disappointment! I hope Sam Fox and his team can get it together because it is a great concept!
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