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| - I was thrilled to learn that Markham finally got an Apple store at Markville. This location is on the second floor, above Zara, by the Old Navy entrance.
I have been here twice to visit the Genius Bar. The first time was in April 2015. The touchscreen on my iPhone 5 popped out of my phone. I could not reseat it. I booked an appointment online. Getting me to sit at the Genius Bar was smooth.
The Apple technician advised that it would be $150 to replace the screen. My 2.5-year-old phone had half a year left before I could get a new phone. I decided to say yes to the screen replacement. I was advised to return to the store in an hour.
I shopped. I sipped a beverage at Starbucks across from the Apple Store. I came back.
The technician had to go back into the tech room and check on my phone's status. It turned out that there was a battery defect with my phone. Although my iPhone was out of warranty, Apple had no choice but to give me a brand new iPhone 5 with the same 64 GB capacity. I was thrilled. It was my lucky day!
Today, I had to revisit the store. I had upgraded my five-year-old Mac mini to the new El Capitan operating system. After completing the upgrade, booting up my computer only showed the Apple logo and a progress bar that never budged. I went to the store and was advised that it was a library file issue.
I had to back up some of my files. Luckily, my music and photos are on an external hard drive. The technician, Peter, was friendly and had a great sense of humour. He helped me wipe my hard drive clean and reinstall the operating system from scratch. My Mac mini works again. Yay!
I have had nothing but great experiences from this store. It's so nice to have a local Apple store, instead of visiting on in Scarborough, Toronto, or Newmarket.
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