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  • Had the worst experience with Safeway last week. Although I used to love their delivery service, I scheduled a delivery for Thursday between 6:00 and 10:00 p.m. and at 9:45 I received a call that they couldn't make it that day, but I could schedule a 2-hour window for Friday once customer service opened in the morning. Called Friday morning and scheduled a delivery between 1:00 and 3:00 p.m., then worked from home to accommodate this delivery since I need my groceries for a dinner party Saturday that I'll have to start prepping Saturday morning. At noon I was called and told that no one would deliver my groceries today. After speaking with a customer services manager, AK, I was told someone would call me to make their best effort to arrange the delivery today. An hour later, I get a call assuring me my groceries would NOT be delivered today but that I'd be called by customer service about delivery first thing Saturday morning. It's now 3:30 and I've heard nothing from anyone. Looks like I'll be waiting for my refund and getting my groceries at Fry's Food Stores tomorrow morning.
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