I though I reserved a 5x8 trailer from U-Haul online I picked a location where I wanted to pick the trailer up, a day before I was to pick up the trailer I received a confirmation email telling me where to pick it up at, 10 miles out of my way. I went to the address and the time I was suppose to pick the trailer up at and it was not there. after waiting for the attendant 30 minutes on the phone trying to find out why the trailer was not there I got disgusted and left. I went called customer service and after talking to three people all they could do for me is say sorry, not our fault. they told me of another trailer way across the other side of town but I digress they has the worst customer service and operation of any company. I will never try to use U-Haul again. Very poor way to run a company and everyone that I talked to and told this story to said the same thing.