This was by far the hardest delivery order I've ever placed. If I could give it negative stars I would.
Initially I tried ordering online but then the website got a bit glitchy and wouldn't push me through to my checkout. I had already selected two coupons to use and they were just sort of sitting there in the checkout icon top right, waiting to be completed.
Since I wasn't able to complete the order online I called. I'm aware that it's a busy time being 9:30 PM on Friday and I was placed on hold after calling. The man that took my order was so incompetent and rude it irritates me.
I kept telling him what I wanted to order and he said that coupon isn't showing up I said online when I select your store these are the coupons that populate for my area and their location and he insisted that I was wrong. Every time I opened up my mouth to say something he would interrupt me cut me off and if I asked a question his answer was not what I asked or he would relay back the information that I literally just said. I told him about the online glitch in the website and perhaps that's why I couldn't use that code he said I was wrong I just said to him that it says you can only use it once and the system might think it's in use. He Argued with me for three minutes then told me to just order online... which is ridiculous and then just hung up on me.
So I called back with a new number and he answered the phone initially but I got placed on hold again and a new guy answered to take my order. Again I understand it's peak time but this gentleman was so hasty and rushing me off the phone it was frustrating and again super annoying. I was trying to convey my frustrations for the previous call he had zero empathy and kept reminding me that he only has a certain amount of time per call and that I have to order now!! Or order online. I again told him I can't order online that's why am calling in the first place and he was doing so much talking about useless things other than my issue and my order he was wasting his own time. He Spoke over me he interrupted me also. He eventually did take the order though but that was almost as painful. I said pepperoni and onion on the whole pizza and an extra topping with mushroom on one half and green pepper on the other half. He repeated back to be ok so mushroom and preen pepper on one side.... I said no. Repeat myself then he still wasn't getting it which I find insane considering I KNOW I'm NOT the only person to spilt sides like that for toppings. I literally had to draw him a map and say mushroom on one side and green pepper on the other side. He still wasn't getting it and said something about left and right sides and I reminded him a pizza is an the form of a circle so there really isn't a left and right side of the pizza spins 180 degrees. So then he tells me I should have just said one half mushroom the other half green pepper. ARE YOU KIDDING MEEEE????
I go to talk abd he cuts me off and starts rereading my order back as if I was done and I had to cut him off and ask what kind of dipping sauce there was and he reminded me again that he has to hurry up and take other orders.
I know about Domino's past and their employees putting disgusting bodily fluid's in the pizza so I'm honestly stressed now to eat the damn thing. This was the dumbest and worse interaction for something so simple I've ever experienced. I'm around the corner from them and unable to leave my house at the moment but I can guarantee you I will be telling everybody I know about how incompetent this location is. Their customer service skills are terrible and I'm truly blown away by this whole experience. I'm furious.
Edit:
I'd like to just add that the delivery driver is no prize either I apologized and told him I would like exact change back due to my terrible experience and that it wasn't personal it was more moral for me. The order was just under $27 I said round up and then give me the 13 back because I gave them $40. He hands me $12 back I say I'm missing $1. Then he says no it's 27 I say yes exactly 40 Takeaway 27 is 13. Sit there and stare at change for half a minute in the cold and I say it's just a loony and a seat seven of them in his hand at least and one was literally in the other hand I said just passed me that and then he starts digging through his pile of change I say no you can keep that change. He goes to hand it to me I take the loony I say I just want the loonie and I said OK thank you and I shut the door and he threw the rest of the change at my door!! I repeat he threw money at me essentially. What kind of business are you running domino's?? that is the last straw I will never order from you guys again and I will write every review possible.