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  • I was in a bad car accident recently and I was very lucky that my van didn't roll. The damage was really bad and I started to look for a credible body shop in town that has a very good reputation for excellence in the work they do and I ran across Franks Auto Body. I made an appointment to drop off my van and I was allowed to drop it off past 4:30 because I worked and they were very willing to work with my schedule. When I walked into the main office I was greeted by a very nice lady that immediately assisted me. The office was very clean and the front desk was made from a huge fish tank that had a puffer fish in it, Very nice and professional looking. My adjuster came out and I handed over the keys to my van and he was able to set me up in my rental car with ease. This visit was very effortless and with the whole accident, I was very stressed but they made me feel as if my van was in very good hands. During the whole time my vehicle was in the shop, they called me to update me on what was going to happen next and let me know that they will contact me when they get any new information or what the next step was going to be. That in itself was very impressive because I know that they don't have to do that by any means but they went above and beyond what was expected to keep me informed on the body work process of my van. I even asked for a picture and I was supplied one and wasn't given any push back anytime I asked questions regarding the work they were doing next on it. When my car was finished, I received a call that day and they told me that my car was ready for pick up. I wasn't able to get it that day and I was really worried because the next day was a Saturday. My adjuster told me not to worry and that they are available on Saturday until 12:00pm for pick up. That blew my mind because most places are closed on weekends and they won't work with you at all, but to my surprise again I get to pick up my van on a Saturday. Upon arriving to pick up my van, I was greeted by the same lady at pick up who told my adjuster that I was there. He handed over my warranty information and my keys and I thanked him. I went out to my van and it took my breathe away. It looks better than new. I couldn't believe that I was looking at the same van. You couldn't even tell that it had work done to it. I inspected every detail and it was flawless inside and outside. They even detailed the inside of my vehicle which was very nice and unexpected. Franks Auto Body does amazing work and in my book they are top notch when it comes to Auto Body work. I highly recommend this shop to anyone who is looking for body repair who wants their car to look as if they just bought it. Absolutely amazing job and the staff there are on par with professionalism. My hat is off to you Franks Auto Body.
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