rev:text
| - TERRRRRIBLE Customer Service! The owners are rude and do not care AT ALL about their customers. I prepaid to have the bottom of one of my stiletto heels replaced and the owner said that he did not have the exact size and would have to shave off the standard size to match the other heel. When we returned, the heel of the one shoe did not match the other, and he told us he can't do anything about it. When we asked him why he didn't shave the bottom to match the other heel, he said he told us before that he couldn't do it and that we should have just replaced the bottom of both the heels. If he didn't tell us that there was a possibility to get it shaved to match, WHERE WOULD WE HAVE GOT THAT IDEA FROM? He realized after the fact that he couldn't shave it, because the pin would break, but did not mention that at all to us. He told us he could do it and then turned around and said, "'I never said that!" He lied, refused to give us our money back, and kept saying, "Ok, go now...I don't care! Do whatever you want..." I'm not sure how they are running a business when they don't care or value their customers.
I do not recommend this place at ALL...look elsewhere!
|