Well I now have experience as to why this location has so many low ratings recently. I took my Infiniti in for brakes last week, it took 4 HOURS while I was there waiting, but had a conversation and was reassured they were doing their best.
Found out on Sunday they put the cheapest brakes they had on (wasn't told this, or given the option of better pads while I waited for 4 HOURS) only told this after the brakes started to make a grinding sound and I brought it back!! Now I was told it will take about 6 HOURS this time to do what they should have done the first time!
While I wait!
The only good thing is they are not going to charge more money for the brakes they should have put on to begin with, which is surprising!
Will probably be going to a different location for future work.