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  • I would give Centurylink a negative rating if at all possible. Completely misleading business practices that should be illegal if they are not already. Unfortunately, Centurylink is one of the big gorillas in the communications business so I doubt they will get more than a slap on the wrist for such practices if anything. I purchased PRSM and internet service for 1 year. Initially I was told by the sales department that they had a fiber optic internet connection to find out it hasn't been fully rolled out so instead I ended up with much slower DSL. Their internet service is the worst - when watching Netflix it would inevitably hang up on me during the biggest action scene. Regarding PRSM, when you initially sign up they give you all sorts of discounts that end half way through your contract such that my bill actually doubled during the last six months. If you call customer service, they generally act like they are doing you a favor by answering the phone. To top things off, when you try to cancel, their customer retention department tries to keep you by telling you all these wonderful "new" deals that are available to you now so you sign up for yet another year of bad service. Then they tell you to be careful of the other companies because they will make you sign a year contract with discounts that will expire shortly after you start service. I couldn't believe my ears and actually had to tell the gentleman that that is exactly what Centurylink did to me and why I will no longer be a customer. I also told him that some of the competitors don't even require a contract. Finally, you cannot cancel your services immediately as you can with other service providers so you end up being charged for services you no longer want or need because their ticketing system takes a few business days to process cancellations (how convenient is that for them...). By the way, I am starting to think people who are purchasing services should be allowed to record the conversations the same way these companies do. How many of the negative reviews talk about customers being told one thing by sales and then ended up with something completely different? Sure, we can read the fine print more closely but you usually receive that AFTER you sign up and these companies are essentially committing fraudulent advertising...
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