The US Postal Service is a model of inefficient processes and lazy civil servants. I've never had a pleasant experience at the USPS but today took the grand prize. I went with my wife and daughters to turn in passport applications. This location opens at 8:30AM. We were there 10 minutes early to secure a place in line. Once inside, we were told that passport applications are handled by one employee, who happens to arrive for work at 9AM. It would be nice if the USPS could post a sign - somewhere, anywhere - to inform customers of that important fact. No apology for the lack of information, please sign in and wait. Keep in mind my kids are missing the first part of school and I'm late for work. At 9AM our mystery passport processing employee is still MIA. Around 9:15 she casually saunters to her station and begins the 10 minute process of warming up her computer, filing her nails, finding her zen, digesting her coffee. Whatever she was doing up there was agonizingly slow. Around 9:30AM she calls us up to go over the paperwork. Another 15 minutes of apathetic service and we are finally out the door.
Here's the really sad thing: My review and all the others on Yelp might as well be written in invisible ink. No one at the USPS gives a crap and I doubt the Postmaster reads these reviews. There is a reason the USPS lost $5.5B in 2014. They are staffed by incompetent workers, hamstringed by senseless federal oversight and controlled by a union that makes profitable operations impossible.