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| - I went here for AYCE lunch today with coworkers, and it was a terrible experience!
Kaze has a lot of perks going for it -- huge AYCE menu, tasty food, nice decor...so why the one star? The service was just plain AWFUL.
Our group of seven arrived just after 12, and the place wasn't too busy at the time (though it started steadily filling up after this). We tried to split our table in half, to make ordering easier. Half of our table started getting food after waiting about 30 minutes, but the other half kept on waiting. Around the 40-minute mark the waiter came over and apologized for the service. Five minutes later, again he apologized again and asked if we wanted to order something else. (Why would we want to order more, when the first round hadn't arrived?) At the 50-minute mark he came back to take our original order AGAGIN. We finally got our food after an hour of waiting. Our lunch break is supposed to be an hour, so factoring in time to get to the resto (it's only 5 min up the street), waiting for food, wolfing back rolls, waiting for the bill...the whole thing took one hour and 45 minutes.
I've never made a scene at a restaurant, I've never sent food back and I've never asked for a comp meal before. But I came pretty close today. I was pretty surprised that after the wait we didn't even get a coupon or 20% off the meal. Nope. Nothing.
I highly DON'T recommend this place...unless you have 2 hours to kill.
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