I have been to this place on both good days and bad days. The good days are what keeps me going though. The staff is very friendly. Reviews that say that they dont want a typical salon need to realize that any salon in a shopping center will be pretty basic unless its paired with a hair salon and massage spa. The prices are very decent and the fact that they play FRIENDS on loop makes my heart happy. I have been coming to this salon for almost three years now. Its the only salon in Phoenix (that isnt inside a Nordstrom) that I trust with my eyebrows. Very talented staff. They only downfall is that it is a busy salon so they seem to rush when it gets too busy. There are always enough staff members even on a weekday. I hate going to a salon and there are 8 pedi chairs and 6 mani tables but only 2 people working. It looks bad for business, luckily Shiny Nail is not that type of establishment. I still go to this salon even all the way from Tempe.