I bought a 15' tree I was explaining that it would take me several days to be able to pick up the tree because I'm taking care of my grandchildren as my daughter is getting ready to have a baby the man helping me said oh don't worry about it give me your address I'll deliver the tree to your house at first I thought he was joking because there is no customer service now A days no matter where you go he assured me he was serious I gave them my address and the following day he delivered the tree to me that's outstanding service it's hard to come by I think Harper's nursery for going above and beyond I will be loyal forever