I typically only write reviews when I have a really good experience somewhere or really bad.... Ganem Jewelers has quite possibly the worst customer service! I found a ring that I liked in their store and inquired about having a similar ring custom made with a few modifications. John Eckert told me he would follow up with the manufacturer as well as Ganem's designer and get back to me with pricing info etc. Not only did he neglect to call me back, I called him 4 times over a 2 week period and he never even returned my phone calls. With this kind of customer service, they are going to have a hard time staying in business. Needless to say, I took my business elsewhere.