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| - I was a big fan of waves when it first opened, but the quality and service have slid a lot since then. Waves is a franchise, and from what i have gathered, they are under mentorship for the first few months of operation- where they are trained on the franchise standards for drinks etc. During that time i really liked waves, slightly better prices than other similar shops, and a decent cappuccino.
However, lately they have slipped- a lot! My friend has even had to actually instruct the barista how to steam milk properly, and how to hold the spoon over the pot to control the amount of foam that goes into the cup, you know, so you can tell the difference between a latte and a cappuccino.... Pretty basic barista stuff, but they seem to forget it every time we returned... Coupled with awkward vibe from the owner/staff, we have chosen not to go back.
Too bad though, because the location and the layout were pretty great, but there are lots of alternatives that don't involve having to watch the manager yell at his staff in front of a full coffee shop over spilt milk- literally...
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