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| - Food - 4 stars:
The pho here is pho-nomenol. My favorite is the #4 pho with brisket premium cut. The brisket is tender and flavorful. #3 pho with round steak cut is not too far behind, equally delicious, but not as fatty as the brisket. This place does not skimp on the quantity of meat. There is the perfect ratio of meat and beef noodle soup. I would dare say that there is more meat in the bowls than their competitors. The broth is rich in flavor and not oily. Since this is a pho place, I was hoping that they would have some Vietnamese words on the menu, like a small fine print that says pho tai for example. Nada. The pho runs on the pricey side. However, the quality of the food reflects the $$. I recommend getting the traditional crispy roll if you're planning on an appetizer - savory tasting and cleanly cut.
Service - 2 stars
The service here is a whammy. I had pho here back in 2014, and the service was horrendous. I went with a group of friends, and they brought out the wrong order for my friend. To remedy that mistake, he had to awkwardly wait an extra 20 minutes for his food to come out while the rest of the party was eating away...strike #1. In the old days, the broth was not up to par, and there was very little meat. The poor service and satisfactory food discouraged me from returning for 2 years. After seeing all the good reviews on yelp, I took the risk, being optimistic that major changes have been made. Fast forward to last week, we ordered two bowls of #3 pho with round steak cut. The server brought us two bowls of #4 pho with brisket premium cut instead...again the wrong order - strike #2. Not a big deal as the food was good, which is a pleasant improvement. However, today's visit was truly disappointing. We ordered the traditional crispy roll. My boyfriend told the server we wanted the CRISPY roll, and pointed at the menu. Our server did not repeat our order to us - something to consider in the future. She misheard it for something roll, and brought out the traditional roll. We politely told her it was the wrong order, and she curtly mumbled that we said TRADITIONAL roll when in reality we never said traditional and clearly said CRIPSY. Someone with great customer service would not argue with the customer. The waitress blamed us for her mistake, and did not even apologize as she took the traditional roll back inside in a disgruntled manner. Her mistake caused us to wait another 15 minutes for the correct appetizer to be out. We waited over 45 minutes for an appetizer without our pho yet. I totally understand that there has to be a wait for fresh food. We were in no rush, and patiently waited. Never once did she apologize for the wait! Even though the food is good, the irritable attitude is literally one door down rude, which ruined our mood. She made us feel as if we're a burden when we should be enjoying our meal. Yes, we were sitting in the patio that is requiring extra work for the waitress to bring our meal + hoisin/sriracha sauce outside. There is a patio for a reason. Do not make your customers feel unwelcomed and unwanted - strike #3. I gave this place three separate chances. Unfortunately, the shockingly poor service will not have me returning for the good food there.
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