I usually get OK service. The store is larger in size and carries more than a few others sprint stores I've been to so I usually come back.
The last 2 times I've experienced 2 complete opposite experiences. The 1st time I was in and out in less than half an hour. Customer service was pretty good, answering whatever questions I had and even helped me order a replacement phone. The 2nd time I was there for almost 2 hours. There was about the same number of customers as last time. Called the night before and was told that all I had to do was pick up the phone, it would already be activated and whatever else it needed. Patiently waited maybe they lost it or something. Everyone who helped me was very helpful except for this one guy who lacked customer service. He had a smug smirk to his face and seemed as if I was bothering him from standing around and staring out the window with my 2 simple questions.