Went in on a Saturday night, they were clearly busy and seemed understaffed. It took a while to place our order. We came because we saw the pictures on Instagram, when we got there none of that was on the menu. He told us that it wasn't on the menu but didn't explain if we could order that or not. It took a really long time for the food to come out. He explained that a cook had cut himself and had a big group ahead of us so we were aware it would be a minute. The bulgogi burger was really good, fries were good and Cali chick was decent - prob should stick with the specialty, burgers. I'm giving it 4 stars because they apologized numerous times for the wait and only charged us $20. I will be giving them a try again because of the customer service alone, and hope to have a 5 star experience!