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  • Great food, but my last experience here suffered from poor service. I met my wife and a friend for lunch on a Friday afternoon for a quick lunch. We knew to get there ASAP to get a seat and grab spots at the bar. We ordered their movie related weekend sandwiches (a tasty club sandwich). The problem was (according to them) that the system had an error that resulted in our ticket not printing in the kitchen. If our server had checked on us in the hour that we waited for our meal, the mistake would've been noticed. Finally, we asked someone else (only person we could find) to check. They talked to the kitchen, then the manager, then our server, and then walked away. No one updated us. I had to ask someone else to find out our problem. They got the food out to us in about 1hr and 10mins. While we waited, they got us some fries and slaw, which was nice. They comped a portion of the meal but not all of it, which they should have done because I had to work late on a Friday afternoon to make up for my late return from lunch. Melt dropped the ball on service (didn't check on us, get the order in, tell us about the issue, or pick up the meal for the errors) but the food was good (as usual).
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