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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Very disappointed with the rudeness I encountered with whomever answered the phone. I received a Living Social voucher as a maid of honor gift from my best friend at the very end of August and figured the promotional value would be good for a year, like gift cards. Well, my mistake for assuming because when I checked it had expired 12/14. Called Mario's and a woman with smoker's voice answered and immediately said "hold please". Could tell by her tone how this would go. When she returned I explained that I have this voucher and would like to schedule the service and as a new customer, would they please honor the promo value? Without hesitation she immediately stated that they had extended the courtesy for many people through December and January and "have to cut it off somewhere". I guess I'm that "somewhere". I explained it was an honest oversight on my end and could she please make an exception for a new customer? Nope. And I wouldn't be leaving this review had she been more professional and pleasant to speak with. I angrily replied, "well that's not great customer service". She said "have a nice day" and hung up. I guess they don't care about their reputation, as apparent by my experience and all the other negative reviews on here. Rude staff with no class-great representation of your business, "Mario" or whatever owner's name is. You may want to consider how competitive the salon and spa industry is and reconsider who you choose to answer calls.
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