I was really nervous walking into the shop as I wasn't super sure what to expect. I had bought this BEAUTIFUL Vince Camuto boots but like all designer boots, the shaft of the boot was beyond too small. We're talking like two inches too small. So I had two options- return them and never have the boots I loved or try to fix them. When I walked in I was greeted by Diana and after we spoke about my options and she talked me off the ledge I was ready to make the leap of faith and fix them. She assured me that everyone she has ever done this for has loved the outcome. She could not of been more right. They fit so perfectly now and like she told me- these are my custom boots. Only I have these exact ones. They kept the integrity of the designers boot but added the exact leather to make me actually fit in them. You literally could not tell I had any work done. I'm going back with everything I own now. I would 100% recommend to everyone!