Checked in yesterday, it was raining. There was no umbrella in the room, we went downstairs and all umbrellas were gone. This is the only 4 stars hotel I'd been to does not have enough umbrellas.
When we ordered room service, they actually filled up the tips section by themselves before servicing, which is fine if the policy states a certain percentage will be charged, but no, a $39 item is charged $10 on top, which just a random percentage thrown by the server.
Tiny elevator for a hotel.