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| - I don't know if the people who work here take pleasure in alienating people, but they sure do it well. I made the mistake of considering this place for printing needs, I called them up inquiring about their specialized printing on canvas and such. The manager DIETER answered the phone and was very short, his answers were robotic "yes." "no." "I don't know."
Okay, maybe not everyone has personality, but my biggest issue was when I asked him what kind of canvas is used, i.e. what is the weight of the canvas? Is it light or heavy? Or is it a polyester type canvas? This is important to know, it concerns quality and final results, what was his answer? "ugh, I don't know, okay"
"I don't know okay?" That's your answer? You own a print shop, you offer CANVAS PRINTING on your website, you leave no information on your website about canvas printing, no pricing list on your website, customers have no choice but to CALL you to get INFO and when they do ask you, your answer is "umm idk"? This isn't 1998, if your website doesn't have the information I need, you need to update it, don't force people to call a rude worker if they don't have to.
You call yourself a full service specialty print shop, you advertise everything under the sun, yet when someone contacts you, you not only alienate them but you don't know what you offer. Wow, give this guy a key to the city and a medal, he is just fantastic...pfft.
So what's the issue besides Mr. congeniality on the phone? Prices. Insane prices.
If you have a big open budget and money isn't an option, then go nuts.
$100 plus tax for a basic 16x20 canvas print on WHO KNOWS what quality of canvas? That is just impractical. There are a hundred canvas printing sites out there that will do it for less than half of that. I was looking around for a local business to support, but after seeing these prices and hearing such disregard for a customer's needs...I won't do it. I know it's rough that online businesses can bust small businesses on price, but you have to be more competitive, you have to do something to compete creatively. You have to get locals to actually work with you, not push them away to internet land with prices that are just exorbitant and an attitude that is just pathetic. Seriously what young photographer or college kid can afford 500 dollars for just a few basic canvas prints? To make an actual profit, that college kid would have to charge well over 200 dollars for one print, and in today's market that is unlikely to sell, they will be scoffed at.
Rude, ridiculous, lazy service and high prices not in touch with the modern market...that's all there is to say about this place. Skip it and keep your self respect.
Whoever this DIETER guy is needs a few lessons in human interaction and business, actually knowing what products you sell is kind of important, and telling a potential customer "ugh, I don't know okay" isn't exactly they way to make money. 16 year old kids who work at Wendy's do a better job than this.
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