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  • I have been a resident since January of 2017, at the time the property was managed by Waterton. Management then switched to Madrona Ridge, everything went downhill from that point. We could no longer pay with a cashiers check which is a few dollars cheaper than a money order. They no longer send notifications out when my packages have arrived or when they're picked up. They've 'misplaced' or were not able to find several of my packages. It took two minutes from my own personal search to find the package they couldn't find after fifteen minutes and driving to and from my apartment building. After asking many times I gave up on them making our rent amount available online after they took it away. A storm caused one of our gates to stop working and they did NOT rush to fix it. Only after I went to the main office was it magically fixed. I know maintenance drives by it more than five times a day, so there was no reason for it to not be fixed within two to three days. The gate has since malfunctioned several times afterwards and of course they had no intention of rushing to fix it. They also changed their name to Security Properties Residential but they clearly don't care about their customers security. Last week three apartments in my building were flooded after their new amateur maintenance team caused a sprinkler to break. The alarm went off for more than ten minutes with the main office not having any clue about it or in any rush to cut it off. The fire department arrived before there was a response from the maintenance team. They started doing asphalt work in the complex, but there wasn't a problem with it? Causing several people to have to move from there parking spaces . Now there is a gas leak in our building and we are on our final straw. When we informed them that we were not home and that our dog was in the apartment, they did not care whatsoever. This is an extremely nice complex but if it's managed by this company, TAKE YOUR HARD EARNED MONEY AND RUN! ITS NOT WORTH IT!
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