Worst example of organized business I have seen.
Went in with all of my paperwork to get my daughter's permit test, which you cannot make an appointment for, only to be told by 2 people that I should have made an appointment.
I asked them how and where I could do that since I researched online and called the office prior to the visit.
They quickly changed the subject.
If you don't know an answer or have made a mistake, just admit it or ask a supervisor.
Don't lie or make up an excuse to the customers.
Our time is just as valuable.