Disappointed on my trip here, 6:40pm on a Wednesday night. I asked for brown rice and the dude scraped the bottom of the pan. I was surprised that the server would even attempt to scrape the last hard grains, and expect me to eat it. I told him the rice didn't look fresh and asked if more was coming. He said yes but it would be just a minute. I waited just a minute and WHITE rice came out. I heard one of the servers say "Offer her a free drink". I thought that was nice of them to do but I declined, since I don't drink soda. I decided to go with white rice because I needed to get home with dinner. As I paid, and was ready to walk out, the brown rice arrived. They offered me a side of brown rice, which I took.
Overall, Chipotle is usually on top of their game and never let things get down to the bitter end of a pan. It didn't seem like there was a manager around because all the servers looked at each other like "what are we supposed to do". No worries. I'll be back.