I just tried to call in a takeout order here and it was so impossible to deal with the man on the other end, I had to say forget it and hang up. I wanted to order Pad see-ew which is number 55 on the menu, and he had literally no idea what I was asking for.
I told him the number, he said "wrong restaurant (it wasn't) we have so many menus, you can't say the number, say the name, what you want what you want!!"
I spelled the dish out for him to no avail, I said it in multiple ways because I figured I may be pronouncing it wrong, nothing.
Should a restaurant not know the item numbers on its own menu? He was also extremely rude. It's too bad, because I live so close, but will never be back.