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  • This is the first review I have ever been compelled to write. I just would like to warn all you pet owners about this place. I have been taking my dog there for almost 3 years for grooming without an incident. The last time I took my poor dog there was Jan 14th and it will be the last time I take him there. The normal groomer we used was not available so another gal groomed my dog. Do not want to use her name don't want to get anyone fired, just tell you my experience and let you make your own judgement. Let's just say my dog was perfectly fine when I dropped him off to be groomed, and now going on 3 weeks later he is a shell of the dog that he once was. I'm giving them the benefit of the doubt that it wasn't done intentionally but it is obvious something happened to my dog. My poor dog can't walk right anymore, he can't stand for more than a couple seconds at a time, let alone chase the ball and play, two things he used to love to do. It's obvious something happened to him there as I said earlier he was perfectly fine the morning before. I even took him on a long walk so he would be tired when I dropped him off to be groomed. Maybe he was dropped or moved a certain way but it us obvious that his left rear hip was injured when we brought him home. It breaks my heart because I can't even pick my dog up anymore without him shrieking in pain. He doesn't want to move or be touched. When we called them to see what happened the next day the lady that answered the phone pretty much just blew us off saying that it was probably just his stomach and that a lot of the dogs there get that and to just keep an eye on him and if anything take him to the vet. First off if a lot of dogs get stomach problems when leaving your facility shouldn't that be a red flag to begin with?Now it was obvious that she was trying to cover her a** they just blew us off and tried to get off the phone as soon as possible, basically saying it's not there problem we need to deal with it. Needless to say we took my poor dog to the vet and it indeed was his rear left hip. $474 later for X-rays and pain medication my poor dog is nowhere near the dog he once was. All he does is lay there and sleep because of the pain medication he is on. Going on 3 weeks and still no improvement in fact he seems to be getting worse. Now let me remind you...My dog was perfectly fine and after a couple of hours there he can't walk right or stand right! Everyday I come home and my heart breaks because he does not greet me at the door, he does not jump on my leg begging for me to pick him up and carry him, he just lays there with a sad look on his face. If I even attempt to pick him up he screams and cries. Now like I said I know accidents happen but when they do fess up to them do not just blow them off. I have been a loyal customer for almost 3 years and the callousness in which they blew me off was very upsetting to me. I can't imagine how they would treat a new customer. This is the only way I can think if to get the word out so that what happened to my poor dog does not happen to anyone else. I guess it's back to the vet for more drugs and prodding for my best friend who I only took there for a haircut. This is just my story of how I was treated by this place, I'm pretty sure they have a ton of good reviews I'm just one customer but this is just a warning to other owners. If I could give this place negative stars I would. The service here has never been a problem, but their customer service is horrible. And I think that is one of the main parts of a business.
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