My boyfriend and I ordered from this place via grubhub almost 2 hours ago. We we're incredibly excited about all of the positive reviews, and ordered steak hoagies. After waiting 30 minutes past the estimated wait time of one hour and still not receiving a text saying our food is on the way, my boyfriend called the restaurant. The guy who answered the phone was rude and insisted he had called (to tell us they dont deliver to our area even though we're only 3 miles away and it has our area as a delivery area) and no one answered the phone, and since it was my phone he supposedly called my boyfiend handed the phone over to me. I explained that I did not recieve a phone call and that my phone had been in front of me the entire time. At that point he decided to switch his story and say that he called grubhub and it was their fault. To those that use grubhub, you know that when you or a restaurant have an issue with an order, you contact them or they contact you directly. Upon hanging up with him and talking to the nice lady at grubhub, I learned that he never actually contacted grubhub either. They were perfectly okay with letting us sit here hungry all night waiting for food that would never come. The customer service is why they're getting one star. I don't care if the food tastes like it was made by Jesus himself, I will never eat here.