Horrible experience! Ordered online to avoid the line as they advertise. More like order online if you want to be completely ignored. Arrived on time & went to the area designated for online pickup as instructed. 4 or 5 people working behind the counter. Not one acknowledged my presence. After watching the couple that came in BEHIND me place their order, getting my own cup, drink & chips I said out loud, "This is absolutely ridiculous." Cashier finally looked at me. I said I'm picking up my online order. He gave me a blank look & yelled to a guy at the other end of the counter who said my order was ready. It had been sitting gathering dust & getting cold for 15 minutes. If you're going to take online orders then have someone monitoring them & looking for the patron picking it up. I added a tip when I placed the order. Wish I had not. Not one of these fools deserves one cent extra. At least Firehouse mumbles a greeting. Here they do their best at ignoring you. Food is decent. Service sucks giant troll toes.