I have been using this service for 14 months. I have been a good client and I have referred multiple people here. Getting the referral credit they promise you is impossible so don't even try. I recently moved out of state and needed to cancel my membership. The lady at the clinic said it wont be an issue and to just call and it will be canceled. I called and they told me to email the cancellation department. I emailed them and they stated that all I needed to do was provide proof of move and they will cancel it with no penalty. I then sent them a copy of my lease. They decided to come up with a new policy that if a clinic is within 50 miles that I would need to transfer the service or I would be charged $199. Even though the contract I signed was for the Glendale clinic and I was no longer in the state, they still will not cancel my account without penalty. The only thing that was offered is to set up a meeting where we can discuss how my treatments are going and to see if they can do anything for me. I wish I had read the reviews before I signed up. I do not recommend this service to anyone. The only reason I am giving it 2 stars is because there are a couple if ladies that work there that have always been professional and nice. Who ever handles the cancellation requests are rude and useless.