There are far too many places around doing it right to consider coming here where they do everything wrong.
The speed of which the food came out was inexcusable. It started wrong right from the beginning when the appetizers, ordered on the kiosk, took 30+ minutes to arrive during a non-rush period. We were done with the apps for at least 10 minutes before the food came out. Total time from appetizer order entry to meal completion was around 2 hours.
That's fine if you're there to drink and watch the game, but not so good when you need to get back to your family after sneaking off for a quick couples' dinner.
The Manager was quick to fix a mis-fired steak, but even it didn't come out for another 15 minutes (4oz portion). From that point forward it was nothing but excuses. It's admirable that you work the line and do dishes. That doesn't make the problems acceptable. And don't throw the server under the bus by saying "She's new and needs to learn to enter orders quicker." I entered the apps order and watched her enter the entrees like a pro on her kiosk. Your issue that night was definitely the line.
In all fairness, our meal was comp'd and we received coupons for another visit. However, I cannot say we will ever return to this location. We don't mind paying, we just refuse to take another gamble when our first experience was negative to the degree it was.