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| - I live in Southern California. My wife and I are in Scottsdale for the Thanksgiving holiday and our friends suggested that we go to this restaurant. We went Wednesday night before Thanksgiving. We all had the Wednesday night Prime Rib special. I have absolutely no complaints about the food whatsoever, and I would have given this a 5 star review.
But, unfortunately, the customer service part of our experience fell short. So, not being from Arizona, I was unaware of Proposition 206 that was passed in November, 2016. I became aware of the proposition when our bill arrived and on the bill was a line item titled "AZ Proposition 206...." and an amount with no explanation as to the calculation. I asked our waiter and he told me that it had something to do with the Proposition and minimum wage and paid sick leave. I asked the waiter if this was disclosed on the menu or on a sign when we walked into the restaurant. He referred me to the general manager and told me that he would come to our table for an explanation.
The general manager came to our table armed with a menu, and on the back of the menu in 2 point type at the bottome was the following statement: "menu prices do not include sales tax or proposition 2016 surcharge."
I told the general manager that this was unacceptable. I told him that the restaurant is entitled to do/charge whatever they want, but my expectations are that this would have been disclosed prior to our sitting down to order. This is not like a sales tax which is an expected additional charge. As a matter of fact, I have come to learn that not all restaurants have adapted this policy. Heck, the menu does not even tell how the charge is calculated, and it is only after I asked the general manager that I found out that the surplus is calculated by taking the food charge and multiplying it by 4%.
I told him that this was not adequate disclosure and that there should be a sign when customers walk in disclosing this surcharge.
Also, think about this.....a lot of people tip by taking the total bill, including sales tax, and multiplying that total by the tip % that they choose. Since a lot of this restaurant's customers are tourists, my guess is that not only are they not aware of the surcharge. but they also don't realize that they are tipping on the surcharge amount as well.
All I ask is for full disclosure. The restaurant can do/charge whatever they want. If the general manager or anyone else at the restaurant is reading this review, I want to let them know that they have lost a customer for life. And, anyone who is reading this email.....you are now made aware of this restaurant's policy and you can make your own decision on whether to eat at this restaurant.
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